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www.mastibazaar.com Is an ecommerce web portal operated by M/S Mastibazaar , Bangalore.

By registering , subscribing or using the website services of www.mastibazaar.com , the user agrees to have read , understood and unconditionally agrees to abide by the terms & conditions of www.mastibazaar.com effective currently or modified , added on a later stage with or without prior notice.

User Account & Security.

User can procure items & services available on our website either as a registered user or a guest user, user will be responsible for maintaining confidentiality of login name , password , all such banking details & will be solely responsible for any activity & transaction that occur in his/her user name or account name. Mastibazaar.com is not liable for any loss or misuse occurred due to users failure or negligence & will not encourage any claims or refund pertaining towards such completed transactions. However user can notify of any unauthorized , fraudulent transaction to M/S Mastibazaar and if the delivery of such transaction has still not occurred the order can be withheld upon receiving the complaint.

Products & Services.

Mastibazaar.com offers a wide range of Internet based services including promotion & sales of Apparels, footwear, jewels, Artifacts,Fashion accessory,Watches, Computers, laptops , Electronic goods , Toys , Books , Music CD’s , Video CD’s and will continue to add more products from time to time. User can buy the item online using payment methods available on website and upon delivery of product/service mastibazaar is entitled for its payment.

User Conduct

User hereby agrees to utilize the website services responsibly & will not indulge in any activity that may harm the website or the website community (other users).

Third Party links & Information

Mastibazaar.com may use information or third party links with consent from respective owners/firms/bodies/institutions or will be used under the fair use clause of copyright law (Examples of fair use include commentary, criticism, news reporting, research, teaching, library archiving)

Logos & Trademarks

Trademarks, registered trademarks, product names or logos, and all other brand names, product names, or trademarks used in the website belong to their respective owners.

Pricing & Shipping

The Pricing is inclusive of local taxes, CST & delivery charges across India only for pin codes supported by the logistic firm.(Refer Supported pin codes list). Delivery time can vary from 2 Days to 7 Days on a normal course & might delay further on selective products which will be notified to the user via email.In Certain rare cases if we are unable to deliver the product ordered by you, the same shall be notified to you and a refund to that effect will be carried out to your account within ten working days.Loss of product during transit if any will be resolved between the logistic firm & end-user, however Mastibazaar might intervene if found necessary.

Warranty & Guarantee

All Products sold by mastibazaar.com is genuine and carry respective manufacturer warranty. Any warranty issues including “Dead on arrival” must be claimed directly from the manufacturer or any such representatives appointed by the product company to address the warranty issues. Warranty terms are different for different products which are indicated on the website. “Dead on arrival” issues will also be claimed from respective manufacturers which require you to make a claim in the format required by the manufacturer. It is necessary to retain all packing material to claim a replacement under “Dead on arrival” policy. Mastibazaar however will assist the client with information necessary to claim the warranty. Most of the products are covered under manufacturer warranty and any product with Guarantee which again is provided by the product principle will be mentioned as “Covered under Manufacturer Guarantee” on the website. Physical damage, Burnt cases due to improper electricity , man handling , Spilling water, beverages on mechanical, electronic devices etc are not covered under warranty and user must check the warranty clause , terms & conditions directly from the manufacturer prior to purchase of product.

User Data

Personal Data collected to effect a sale will solely be used to complete the transaction or to notify you of any promotional campaign. We strictly do not share , trade any data collected with any third party firm, institutions or individuals. Data protection, Data integrity & user Privacy is dealt with strict confidentiality.

Credit/Debit Card Fraud Prevention.

Top of the line technology is incorporated to address & avoid online fraudulent transactions by our Payment Gateway Partners “EBS Payment gateway” (E-BIlling Solution Pvt Ltd) . However it is the user responsibility to maintain secrecy of all valid information to avoid fraudulent transactions. If in unfortunate situation ,there has been a fraudulent transaction and the delivery for the same is already carried out Mastibazaar.com will not entertain any claim , refund ,nor payment reversal to anybody. Users should address this issue directly with their bankers.

Returns Policy

mastibazaar.com 10 Day “No Questions Asked , Hassle Free Return Policy”

Mastibazaar cares for your trust , In certain instance if you are not satisfied with the merchandise you can notify the same via email to care@mastibazaar.com within fifteen days from the date of receipt of the said merchandise and we shall initiate a free pickup & full refund of money to your account. The 10 Day Return policy is applicable only for products marked as covered under “10 Day Return Policy”. The product in a saleable condition along with the tags intact , original packing materials & freebies if any supplied must be returned back after which we shall initiate the Return Policy. However return policy is not applicable to products which have been used ,washed or tampered in any manner in which case the same will be reshipped back to you.

Cancellation Policy

Customers can cancel the order if he wishes to, by mailing us your concerns within two days from the date of receipt of the said product and we will initiate a return pickup & refund your money to your account. The cancellation policy is applicable if the product package is undisturbed & not opened by the customer. If found tampered or opened , the product will be reshipped back to you with no refund of money. Cancellation is not possible for certain products like Computers , Laptops and such products will be marked as “No Exchange & No Return” against the product.

Product exchange policy

Product exchanges is applicable to Apparels , Footwear etc the same will be marked as “Covered under exchange” against the product. The size issue should be mailed to care@mastibazaar.com within 15 Days from the date of receipt of product and we will collect the wrong size product & organize to send you the correct size merchandise. If Mastibazaar is unable to provide a different size we shall notify you,arrange for return pickup & refund your money to your account.

Shipping Policy

Shipping is free nationwide for the pin codes supported by our logistic partners. Refer “Supported Pin code” list which covers most of the cities nationwide. However if the product needs to be shipped to an unsupported locality in India , the same will attract additional shipping cost which will be at actuals and will be indicated to you on a case to case basis. Mastibazaar does not support reverse pickup to these unsupported pincode areas and the client will have to ship the product back at his cost to initiate exchange or return policy.

Payment Modes

  • Cash On Delivery (COD)
  • Credit card
  • Debit card
  • Net Banking

 

EMI Option

3 & 6 Months EMI now available on all HDFC Master & Visa Credit Cards. An additional  processing fee of 4%  for 3 Months EMI  & 5.5% for 6 months EMI will be applicable for purchases carried out on EMI option. 

Cash On Delivery Limit

COD (Cash on Delivery) is currently not available. Will be notified once enabled.

The maximum limit for a cash on delivery purchase is Rupees Five Thousand (Rs 5,000/-) only. Cash on Delivery is not applicable for certain products which will be marked as “No COD Payment Mode” against those specific products.(Currently Unavailable)

Typographic error

Utmost care is taken from our end to ensure that all details,specifications,pricing provided on website is valid & correct. In rare instances there might be typographical error , or unintentional errors like wrong information, specification,pricing etc which will be rectified as soon as we get to know of these erroneous information. If there is any ordered booked with these unintentional typographic errors like wrong pricing etc the same will be notified to you via email , and we will initiate a order cancellation & refund of money to your account.

Product Exactness

At Mastibazaar we strive consistently to provide adequate information & various visualization methods of products to assist you in choosing the right product. However 100% exactness of product can not be achieved which totally depend on technology products such as Camera , Monitor Screen & related color schemes, resolution supported by the user interface. Maximum effort is invested to ensure near perfect resemblance of the actual product. All required specification depending on the product like size, height , weight etc is mentioned under the product description for user reference.

Dispute & Jurisdiction

Any dispute arising is subject to Bangalore Jurisdiction only.

Disclaimer

All copyright, trademarks, trade names, logos mentioned are the property of their respective owners. Mastibazaar provides  a  platform to promote the brand & related merchandise & does not imply any endorsement & recommendation for the same. All images used are for illustrative purposes only and individual features such as colour, fabric, dimension etc may vary. Accessories shown in the image are for demonstration purposes and may or may not be part of the product.  All products at Mastibazaar are sold on a “First Come , First Serve” basis and Mastibazaar does not guarantee availability of a certain product or style once the stock gets over.  Mastibazar , is not liable whatsoever  in respect of any loss or damage arising directly or indirectly due to decline of authorization of  any Transaction, on Account of the Cardholder having exceeded the preset limit , or declined for any other reason.

Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of mastibazaar.com Website. The user by accessing & using the website services further consents that the terms, conditions and contents of such Privacy Policy are acceptable to him/her/user.